Terms & Conditions

Please read our House’s terms and conditions carefully

Payment Terms
40% non refundable deposit is required upon confirmation. Balance to be paid 2 weeks prior to arrival. If the balance is not paid by the due date we reserve the right to cancel the booking and levy cancellation charges in accordance with our cancellation policy

Additional costs
The cost of electricity, mains water, cleaning, garden supplies, internet and local taxes are included in rental rates. There are no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted.  If the information in any of these is inconsistent, the most recently issued terms will prevail.
International telephone charges and provisioning costs will be your responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to your discretion.

Reservation Confirmation
Confirmation details with reservation code, contact details of the Owner or Owner’s Representative, transfer arrangements and other agreed extra services will be sent to you in a reservation confirmation e-mail when the deposit is received. This e-mail, along with your passport, need to be presented upon arrival.

Arrival/Departure times
Check-in : 14.00pm
Check-out : 11.00am
Early check-in or late check-out upon request and subject to availability

Security Deposit
A security deposit may be payable directly to the Owner or Owner’s Representative immediately upon arrival at the Thalia House. The standard security deposit required is 600 euros.  Access to the house may be refused if security deposit is not paid in full. The security deposit can be paid in cash or credit card deposit.
The security deposit will normally be refunded at the end of the rental period, after deducting:
all additional expenses incurred on your behalf (e.g. additional charges for goods, services and staff which have not been directly paid by you and international telephone calls, if applicable) and
the cost of replacement or repair for any loss or damage to the Thalia HouseThalia House or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to your departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from your security deposit, and will return any balance to you as soon as possible after the actual cost has been determined.

Damages or Losses
Please treat the Thalia House as your home, and leave the house and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be your responsibility and may be charged to your account and deducted from the security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require you and your party, including visitors to vacate the house immediately, without compensation or refund.

The Thalia House and its facilities are available for your full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff may need access to the house from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by you, etc.). You are required to give us reasonable access to the house for these purposes.

Number of Guests
The number of persons (adults and children) staying at the house must not exceed the maximum number of sleeping places indicated in the booking confirmation e-mail, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the house. Entry or access to the house may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed. Guests under 18-21 who are unaccompanied are not allowed.

Use of  Thalia House
All bookings are assumed to be for normal holiday purposes only, and you agree that the use of the Thalia House will be limited to this purpose unless otherwise confirmed in writing.
If you are planning to hold an event, such as a wedding or party, which involves having a larger number of people at the house, or if you are planning to use the house for a purpose other than holiday, please communicate this to us at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation.  It may not always be possible to grant permission for certain uses or activities.

Conduct and Due Care
Visitors should behave to the house appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking in interior of the house is prohibited.
You are responsible for the behavior of the guests and/or visitors to the house during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require you and your party and/or visitor(s) to leave the premises and/or vacate the house immediately, without compensation or refund.
In the interests of safety, due care should be taken at the house at all times, especially with children. Suitable supervision should be given around garden and terrace when using all house’s facilities.

Valuables and Security
Any your valuables or property left or used at the Thalia House are at your own risk. Neither the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to your property. You are responsible for thehouse during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by you, your party and/or visitors which may negate or prejudice the house’s insurance policy and/or results in loss or damage is your responsibility.

Price Fluctuation
Once your booking is confirmed, the price of your reservation is fully guaranteed, even if we change the price on our website after your booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.
We reserve the right to impose any taxes or other charges which may be implemented by government or other regulatory body, which were unknown at the time of publishing. We will tell you promptly in the unlikely event that you become aware that any taxes or charges will apply to your booking.

90 or more days prior to arrival: 15% cancellation fee
15-90 days prior to arrival : 40% cancellation fee
14 days or less prior to arrival – Non-Show – earlier departures: 100% cancellation fee
Any cancellation will be treated with love

Once a booking confirmation is issued by us, a fee of 50 euro will apply to each amendment made. We will do our best to accommodate any reasonable amendments, but you should be aware that some changes may not be possible.
Please note that these amendment policies apply for regular booking periods. Special amendment terms may apply for peak and high seasons and will be stated in the booking confirmation e-mail. If the information in any of these is inconsistent, the most recently issued terms will prevail.
In the unlikely event that we are unable for any reason (including the sale of a property and force majeure) to provide you  with  Thalia HouseThalia House booked by you, we reserve the right to transfer you and your party to an alternative house of the similar type and value, in consultation with you. If the price of the substituted house is less than the original booking, the difference will be reimbursed to you. If the price of the substituted house is higher than the original booking, the difference may be charged to you. If, however, after considerable effort by us, no alternative of similar type and value is available and/or no agreement can be reached between you and us, then either we or you may opt to cancel the booking and this Rental Contract. In that event, we will refund you all money paid, without further compensation.

Every attempt will be made for you to have an enjoyable stay. If you should have a problem during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavor to put things right. Should the Owner’s Representative not address your problem satisfactorily, please contact the Owner promptly. In order for your complaint to be addressed, you must communicate any problem whilst on location. If no complaint is reported during the Rental Period, we will assume that the Thalia HouseThalia House was to your satisfaction and no complaint will be entertained.

Self-catering accommodation require that you supply all provisions and consumables necessary for daily living. The staff at the house may accommodate any reasonable requests to purchase provisions on your behalf, and this will be charged to your account. For more information regarding prices and shopping services, please read our house Booklet.

Our Responsibility
The Thalia HouseThalia House’s descriptions, assessments and/or ratings that we publish or give to you are provided in good faith and in the belief that they are accurate based on the latest facts. Where we refer to ratings of the Thalia HouseThalia House by third parties, these ratings are for information purposes only and we will not be held responsible for any reliance placed on these ratings.

Neither the Owner nor the Owner’s Representative accepts any responsibility or liability for:
any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by you, your party or visitors regardless of the cause,
any vehicle or the contents of any vehicle used, hired or engaged by you or your party during the Rental Period,
inability of you or any member of your party to enter the location of the house or stay at the house for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections, and/or
any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Thalia HouseThalia House which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

This agreement will be governed by the laws of Greece. In the event of controversy arising from the booking and house rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Corfu’s  Arbitrate to be resolved in the Greek language.
By making your booking request, you  agree that these terms and conditions have been read, understood and have been accepted and agreed to by you without reservation and without exception.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.

Privacy – Policy

Please read carefully our Privacy-Policy

This privacy policy sets out how Thalia’s House’s website uses and protects any information that you give us when you use this website.

Thalia’s House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The website may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th of February 2012.

What we collect
We may collect the following information:
-contact information including e-mail address and telephone number
-demographic information

What we do with the information we gather
Firstly, we require this information to be able to contact you with our soonest possible reply to your enquiry. Later on to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our product and services
We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail or phone. We may use the information to customize the website according to your interests

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:whenever you are asked to fill in a form on the website, fill only the required fields
if you have previously subscribed to our newsletter, you may change your mind at any time by unsubscribing, writing to or e-mailing usWe will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about Thalia’s House and Corfu Island that we might think you may find interesting. If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will promptly correct any information found to be incorrect.